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Product Synchronization

This guide explains how Atom Commerce synchronizes with your Shopify product catalog and how you can manage this integration.

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Product Synchronization Overview

Atom Commerce maintains a synchronized copy of your Shopify product catalog to:
  • Enable you to create offers for specific products
  • Provide accurate product information in your dashboard
  • Allow for advanced targeting and segmentation
  • Keep your promotional offers up-to-date with your inventory

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Initial Synchronization

When you first connect your Shopify store, Atom Commerce performs an initial synchronization:
  1. All products, variants, collections, and inventory data are imported
  2. Product images and details are synchronized
  3. Product relationships and categorizations are established
  4. This process may take a few minutes to complete, depending on catalog size

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Viewing Synchronized Products

To view your synchronized products:
  1. Navigate to “Products” in the main menu
  2. Browse your complete product catalog
  3. Use filters and search to find specific products
  4. Click on any product to view its details and variants

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Automatic Updates

Atom Commerce automatically stays in sync with your Shopify catalog:
  • Real-time Updates: When you make changes in Shopify, they are reflected in Atom Commerce
  • Inventory Tracking: Stock levels are updated to prevent offers on out-of-stock items
  • New Products: Newly added products in Shopify are automatically imported
  • Product Changes: Updates to product details are synchronized

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Manual Synchronization

If you need to force a synchronization:
  1. Go to “Settings” in the main menu
  2. Select “Shopify Integration”
  3. Click “Synchronize Products”
  4. Wait for the synchronization to complete

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Synchronization Status

You can check the status of your product synchronization:
  1. Navigate to “Settings” > “Shopify Integration”
  2. View the “Product Synchronization” panel
  3. See the last successful sync time
  4. Check for any synchronization errors or warnings

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Using Products in Offers

Synchronized products can be used in your promotional offers:
  1. When creating an offer, navigate to the product selection section
  2. Browse or search for products from your catalog
  3. Select individual products, variants, or entire collections
  4. Set offer conditions based on product attributes

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Product Attributes

Atom Commerce synchronizes several product attributes that can be used in offers:
  • Product title and description
  • Price and compare-at price
  • SKU and barcode
  • Variants (size, color, material, etc.)
  • Product type and vendor
  • Tags and collections
  • Weight and dimensions
  • Inventory status

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Collections Synchronization

In addition to individual products, Atom Commerce synchronizes Shopify collections:
  • Both manual and automatic collections are imported
  • Collection memberships are kept up-to-date
  • Collection-based offers automatically include the right products

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Troubleshooting Synchronization Issues

If you encounter product synchronization problems:
  1. Check your connection status in “Settings” > “Shopify Integration”
  2. Verify your Shopify API access is still valid
  3. Look for specific error messages in the synchronization logs
  4. Try a manual synchronization
  5. Contact support if issues persist

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Next Steps