Skip to main content
Order discounts apply at the cart level. Exclusions let you keep specific collections at full price while still discounting eligible items.

​
Core Concepts

  • Qualifying items: items that satisfy offer conditions
  • Eligible items: qualifying items not in excluded collections
  • Excluded items: items in excluded collections that do not receive discount value

​
Exclusion Behavior Rules

Order discount value is calculated from eligible subtotal, not total cart subtotal.

​
Example Order Discount with Exclusions

Offer setup:
  • Offer: Buy 1, get 10% off order
  • Excluded collection: New Snowboards

​
Scenario 1 Eligible items only

  • Cart: Snowboard USD 500 (eligible), Boots USD 200 (eligible)
  • Eligible subtotal: USD 700
  • Discount: USD 70
  • Final total: USD 630

​
Scenario 2 Excluded items only

  • Cart: Snowboard USD 500 (excluded), Binding USD 200 (excluded)
  • Eligible subtotal: USD 0
  • Discount: USD 0
  • Final total: USD 700

​
Scenario 3 Mixed cart

  • Cart: Snowboard USD 500 (excluded), Boots USD 200 (eligible)
  • Eligible subtotal: USD 200
  • Discount: USD 20
  • Final total: USD 680

​
Scenario 4 Multiple quantities

  • Cart: 2 snowboards USD 500 each (excluded), 3 boots USD 200 each (eligible)
  • Eligible subtotal: USD 600
  • Discount: USD 60
  • Final total: USD 1,540

​
Setup Create an Order Discount with Exclusions

1

Create a New Offer

In Atom Commerce, go to Offers → Create New Offer and choose Order Discount.
2

Set Conditions and Discount

Define the qualifying rule and discount value (for example, 10% off order).
3

Add Exclusions

Exclude collections that should never receive this order discount.
4

Review Priority and Stacking

Confirm how this order discount should interact with active item-level discounts.
5

Test Carts and Activate

Test excluded-only, eligible-only, and mixed carts before enabling.

​
Priority and Evaluation Order

Order discounts are evaluated after item-level discounts. Evaluation sequence:
  1. Item discounts
  2. Order discounts
  3. Shipping discounts
When multiple order discounts can apply, priority determines which one runs first. See Offer Priority and Stacking.

​
Edge Cases

​
Gift-card-only carts

Gift cards alone do not satisfy physical-product qualification rules.

​
Items in multiple collections

If an item belongs to any excluded collection, treat it as excluded for this offer.

​
Zero-price items

Zero-price items can qualify by rule, but contribute no discount value.

​
Troubleshooting

​
Discount not applying

  • Confirm at least one eligible physical product is present
  • Confirm cart is not fully excluded
  • Confirm offer is active and in schedule
  • Check for higher-priority conflicts

​
Discount amount is lower than expected

  • Verify eligible subtotal versus total subtotal
  • Confirm exclusion lists are correct
  • Re-test mixed carts with known line items

​
Unexpected stacking behavior

  • Review priority configuration and stacking rules
  • Temporarily isolate offer during testing to validate baseline behavior