> ## Documentation Index > Fetch the complete documentation index at: https://docs.atomcommerce.io/llms.txt > Use this file to discover all available pages before exploring further. # Allow Multiple Users Per Order > Control whether the same discount can be applied multiple times within a single order Quick Summary ## What This Setting Does The "Allow Multiple Users Per Order" setting controls whether a single discount can be applied multiple times within the same order. This feature is controlled by the **"Allow Multiple Users Per Order"** checkbox in the Discount Limits section. By default, this checkbox is **unchecked**, meaning each offer can only be applied once per order. ## How It Works ### When Disabled (Default) * The **"Allow Multiple Users Per Order"** checkbox is **unchecked** * Each discount can only be applied **once per order** * Prevents the same discount from being used multiple times * Helps control discount costs and prevent abuse ### When Enabled * The **"Allow Multiple Users Per Order"** checkbox is **checked** * The same discount can be applied **multiple times per order** * Useful for scenarios where multiple customers should benefit from the same promotion ## Real-World Examples ### Example 1: Family Shopping Scenario **Scenario:** A parent is shopping for multiple family members and wants to use the same discount for each person. **Discount:** "20% off any item" (code: FAMILY20) **With Setting Disabled:** * Parent adds 3 items to cart * Discount applies to 1 item only * **Result:** 20% off 1 item, full price for other 2 items **With Setting Enabled:** * Parent adds 3 items to cart * Discount applies to all 3 items * **Result:** 20% off all 3 items ### Example 2: Free Gift with Each Purchase **Scenario:** A customer wants to buy multiple pairs of jeans and get a free gift with each pair. **Discount:** "Get a free gift with each pair of jeans" (automatic) **Customer Action:** Buys 3 pairs of jeans (\$150 each) **With Setting Disabled:** * Customer adds 3 pairs of jeans to cart * Discount applies once (1 free gift total) * **Result:** Customer gets 1 free gift for the entire order **With Setting Enabled:** * Customer adds 3 pairs of jeans to cart * Discount applies 3 times (1 free gift per pair) * **Result:** Customer gets 3 free gifts (one for each pair of jeans) ### Example 3: Bulk Purchase Scenario **Scenario:** A customer wants to buy multiple quantities of the same product with a quantity-based discount. **Discount:** "Buy 2, Get 1 Free" (automatic) **With Setting Disabled:** * Customer adds 6 items to cart * Discount applies once (buy 2, get 1 free) * **Result:** Customer pays for 4 items, gets 2 free **With Setting Enabled:** * Customer adds 6 items to cart * Discount applies twice (buy 2 get 1 free, then buy 2 more get 1 free) * **Result:** Customer pays for 4 items, gets 2 free (same result in this case) ## Decision Guide Use this setting as a business control: | Goal | Recommended setting | Why | | ------------------------------------------------------------------ | ---------------------- | --------------------------------------------------------------- | | One discount per order, predictable cost | **Disabled** (default) | Controls margin impact and prevents accidental over-application | | Let one order receive repeated benefit from the same offer | **Enabled** | Better for family/group carts and bulk purchase campaigns | | Seasonal or acquisition campaign with intentionally generous value | **Enabled** | Improves conversion and perceived value | | Tight budget or strict promotion caps | **Disabled** | Keeps total discount exposure easier to forecast | Start with **Disabled**, then enable only for offers where repeat application is part of the campaign strategy. ## How to Configure ### Step 1: Navigate to Your Offer 1. Go to the Atom admin interface 2. Find the offer you want to configure 3. Click to edit the offer ### Step 2: Locate Discount Limits 1. Scroll down to the **Discount Limits** section 2. Look for the **"Allow Multiple Users Per Order"** setting Discount Limits section in offer configuration showing both settings ### Step 3: Configure the Setting 1. **Check the box** to enable multiple uses per order 2. **Leave unchecked** to limit to one use per order (default) 3. Save your changes This setting is available for both automatic and code-based offers. The behavior applies regardless of how the discount is triggered. ## Business Impact ### Positive Impacts * **Higher Customer Satisfaction:** Customers get more value from their purchases * **Increased Average Order Value:** Customers may buy more to take advantage of multiple discounts * **Better Customer Experience:** More generous discount policies can improve loyalty ### Potential Risks * **Higher Discount Costs:** Multiple applications can significantly increase promotional expenses * **Margin Erosion:** Excessive discounting can impact profitability * **Budget Overruns:** May exceed planned promotional budgets ## Best Practices ### Testing Your Configuration 1. **Test with small orders** first to verify behavior 2. **Monitor discount costs** after enabling the setting 3. **Track customer behavior** to ensure the setting achieves your goals ### Monitoring Performance * **Track discount usage** to understand how customers are using the feature * **Monitor profit margins** to ensure the setting doesn't negatively impact profitability * **Analyze customer satisfaction** to measure the impact on customer experience ### Strategic Considerations * **Start conservative:** Begin with the setting disabled and enable only when needed * **Set clear budgets:** Establish limits on total discount exposure * **Regular reviews:** Periodically assess whether the setting is meeting your business goals ## Troubleshooting ### Common Issues **Issue:** Discount isn't applying multiple times even when enabled * **Solution:** Check that the offer is eligible for multiple applications and that all conditions are met **Issue:** Unexpected high discount costs after enabling * **Solution:** Review your discount configuration and consider adding additional limits or conditions **Issue:** Customers reporting they can't use the discount multiple times * **Solution:** Verify the setting is properly enabled and communicate the policy clearly to customers ## Related Topics * [Exclude Items Already Used to Qualify for Another Offer](/discount-limits/qualifier-reuse) - Control shared qualifier behavior * [Offer Priority and Stacking](/offers/priority-and-stacking) - How offers are evaluated * [Creating Offers](/offers/creating-offers) - Learn to create effective offers * [Discount Limits Overview](/discount-limits/overview) - Complete guide to discount limits